Cancellation & Refund Policy

1. How cancellation policies work on Book Funduq

Every property on Book Funduq sets its own cancellation policy, built around a free-cancellation window. The policy that applies to your booking is displayed in three places before and after you book: on the checkout page before payment, on your confirmation page, and in your confirmation email. That displayed policy is binding for the booking — this page explains the general rules that apply to all bookings.

Remember how payment is structured (see the Payment Terms): online you pay only the booking deposit, which is Book Funduq's service fee and counts toward your total price. The remaining balance is paid in cash (USD) at the property. Cancellation therefore only ever affects the deposit — the balance is never charged for a cancelled stay.

2. The free-cancellation deadline

The free-cancellation deadline is expressed as a number of days before check-in, at the property's check-in time. For example, with a 1-day window and a 14:00 check-in on 20 August, you can cancel free of charge until 19 August, 14:00. Deadlines are calculated in the platform time zone (Europe/Istanbul, UTC+3), and the exact deadline for your booking is always shown explicitly at checkout, on your confirmation page and in your confirmation email.

3. How and when refunds are paid

• Refunds are triggered automatically the moment an eligible cancellation is confirmed — you do not need to request them separately.
• Refunds are issued to the original payment method (the card used at checkout) via our payment service provider.
• Refunds are issued in USD, the currency of the original charge. If your card account is in another currency, your bank converts the amount at its own rate; small differences from the originally displayed conversion may occur and are outside our control.
• Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• We never issue partial deposit refunds: within the free window the refund is 100%; after it, the deposit is non-refundable.

If a refund has not arrived within 10 business days of your cancellation confirmation, contact us at info@bookfunduq.com with your confirmation code and we will trace it with the payment provider.

4. Late cancellations and no-shows

If you cancel after the free-cancellation deadline, or you do not arrive at the property (no-show), the deposit is forfeited and will not be refunded. This compensates the booking service already provided and the property's lost opportunity to resell the room. The balance — which is only ever payable at the property — is not charged.

If you know you will arrive late (for example after midnight), tell the property or our support team in advance so your booking is not treated as a no-show.

5. If the property or Book Funduq cancels

A confirmed booking is a commitment: properties may not cancel it unilaterally except where they are genuinely unable to honour it (for example serious damage to the premises or closure ordered by authorities). If a property cancels your confirmed booking at any time, your deposit is refunded in full, regardless of the free-cancellation deadline, and we will do our best to help you find comparable alternative accommodation.

For request-based bookings, if the property declines your request or does not confirm it within the stated window (normally 24 hours), your deposit is refunded automatically and in full.

Book Funduq may cancel a booking where we reasonably suspect fraud or misuse, where payment ultimately fails, or where we are legally required to. Unless the cancellation is due to your fraud or breach of the Terms of Service, any captured deposit is refunded in full.

6. Changing a booking

Bookings cannot currently be modified in place. To change dates, room type or guest count: cancel the existing booking — free of charge if you are within the free-cancellation window — and make a new booking at current prices and availability. If you are past the deadline and need a change due to exceptional circumstances, contact us; where the property agrees, we will help arrange it.

7. Extraordinary circumstances

Where events beyond a traveller's reasonable control make the stay impossible or unlawful — such as natural disasters, official travel bans, border closures or serious security incidents affecting the destination — we assess cancellations outside the normal windows case by case, in cooperation with the property, and refund the deposit where the stay genuinely could not take place. Contact us as early as possible with supporting information.

8. How to cancel

• With an account — open your bookings on your account page and use the cancel action on the booking.
• Without an account — use Find my booking with your confirmation code and booking email, then cancel from the booking view.
• With our help — email info@bookfunduq.com or reach us via the contact page; include your confirmation code. Support-assisted cancellations use the timestamp at which your request reaches us.

You receive a cancellation confirmation email for every cancelled booking, stating whether a refund applies and its amount.

9. Questions

If anything about your cancellation or refund is unclear, contact us at info@bookfunduq.com with your confirmation code — we aim to reply within 24 hours.