Cancellation & Refund Policy

1. How cancellation policies work on Book Funduq

Which cancellation rules apply to your booking depends on the property's collection model, which is stated at checkout before you commit (see the Payment Terms). The cancellation conditions that apply to your booking are displayed in three places before and after you book: on the checkout page before you commit, on your confirmation page, and in your confirmation email. Those displayed conditions are binding for the booking — this page explains the general rules.

• Online-deposit bookings. You paid the booking deposit online — Book Funduq's service fee, which counts toward your total price — and pay the balance in cash (USD) at the property. The property sets a free-cancellation window: cancel before the deadline and the deposit is refunded in full; cancel after it and the deposit is forfeited.
• Bookings paid entirely at the property. No online payment was taken, so there is nothing to refund and no free-cancellation deadline: you may cancel free of charge at any time, and nothing is charged to you for cancelling.

Under either model, the amount payable at the property is not charged for a stay that does not take place — the only exception is the one-night share at properties that apply the no-show guarantee described below. Please still cancel as early as you can, so the property can resell the room.

2. The free-cancellation deadline

The free-cancellation deadline applies to bookings made under the online-deposit model. Where the entire price is paid at the property, no deadline applies and cancellation is free at any time; the rest of this section can be disregarded for such bookings.

The free-cancellation deadline is expressed as a number of days before check-in, at the property's check-in time. For example, with a 1-day window and a 14:00 check-in on 20 August, you can cancel free of charge until 19 August, 14:00. Deadlines are calculated in the platform time zone (Europe/Istanbul, UTC+3), and the exact deadline for your booking is always shown explicitly at checkout, on your confirmation page and in your confirmation email.

3. How and when refunds are paid

• A refund can only arise where an online payment was actually taken. For bookings paid entirely at the property, no refund is due because no money changed hands.
• Refunds are triggered automatically the moment an eligible cancellation is confirmed — you do not need to request them separately.
• Refunds are issued to the original payment method (the card used at checkout) via our payment service provider.
• Refunds are issued in USD, the currency of the original charge. If your card account is in another currency, your bank converts the amount at its own rate; small differences from the originally displayed conversion may occur and are outside our control.
• Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
• We never issue partial deposit refunds: within the free window the refund is 100%; after it, the deposit is non-refundable.

If a refund has not arrived within 10 business days of your cancellation confirmation, contact us at info@bookfunduq.com with your confirmation code and we will trace it with the payment provider.

4. Late cancellations and no-shows

For online-deposit bookings: if you cancel after the free-cancellation deadline, or you do not arrive at the property (no-show), the deposit is forfeited and will not be refunded. This compensates the booking service already provided and the property's lost opportunity to resell the room. The full amount payable at the property is not charged; only where the no-show guarantee below applies is one night's portion of it collected.

Properties that apply a no-show guarantee. Some properties apply an additional guarantee for late cancellations and no-shows. At these properties your card is stored securely in our payment provider's PCI-DSS compliant systems when you complete the booking — your card number never reaches Book Funduq's servers. If you cancel after the free-cancellation deadline or do not arrive, the property's share of one night is charged to that card in addition to the forfeited deposit.

Limits of this guarantee. The charge is capped at one night and is taken only from the saved card, to the extent it can be collected. Nothing is charged automatically; every collection is reviewed individually by Book Funduq. The property must report a no-show within 4 days of the check-in date — after that the fee no longer applies. Your card details are deleted 14 days after the check-in date.

For bookings paid entirely at the property, there is no late-cancellation charge and no no-show charge from Book Funduq, because no payment was taken and no payment instrument is held. Repeatedly making such bookings without cancelling and without arriving is nevertheless a misuse of the Platform and may lead us to limit or close your access under the Terms of Service.

If you know you will arrive late (for example after midnight), tell the property or our support team in advance so your booking is not treated as a no-show.

5. If the property or Book Funduq cancels

A confirmed booking is a commitment: properties may not cancel it unilaterally except where they are genuinely unable to honour it (for example serious damage to the premises or closure ordered by authorities). If a property cancels your confirmed booking at any time, any deposit you paid is refunded in full, regardless of the free-cancellation deadline, and we will do our best to help you find comparable alternative accommodation.

For request-based bookings, if the property declines your request or does not confirm it within the stated window (normally 24 hours), any deposit you paid is refunded automatically and in full; where no online payment was taken, nothing was charged and there is nothing to refund.

Book Funduq may cancel a booking where we reasonably suspect fraud or misuse, where payment ultimately fails, or where we are legally required to. Unless the cancellation is due to your fraud or breach of the Terms of Service, any captured deposit is refunded in full.

6. Changing a booking

Bookings cannot currently be modified in place. To change dates, room type or guest count: cancel the existing booking — free of charge if you are within the free-cancellation window, or at any time if the booking is paid entirely at the property — and make a new booking at current prices and availability. If you are past the deadline and need a change due to exceptional circumstances, contact us; where the property agrees, we will help arrange it.

7. Extraordinary circumstances

Where events beyond a traveller's reasonable control make the stay impossible or unlawful — such as natural disasters, official travel bans, border closures or serious security incidents affecting the destination — we assess cancellations outside the normal windows case by case, in cooperation with the property, and refund the deposit where the stay genuinely could not take place. Contact us as early as possible with supporting information.

8. How to cancel

• With an account — open your bookings on your account page and use the cancel action on the booking.
• Without an account — use Find my booking with your confirmation code and booking email, then cancel from the booking view.
• With our help — email info@bookfunduq.com or reach us via the contact page; include your confirmation code. Support-assisted cancellations use the timestamp at which your request reaches us.

You receive a cancellation confirmation email for every cancelled booking, stating whether a refund applies and its amount. For bookings paid entirely at the property, the email confirms that no payment was taken and that no amount is due.

9. Questions

If anything about your cancellation or refund is unclear, contact us at info@bookfunduq.com with your confirmation code — we aim to reply within 24 hours.