Payment Terms

1. What you pay, and when

Every booking on Book Funduq has one transparent total price in US dollars (USD), split into two parts that are both shown clearly before you pay:

• Booking deposit — paid online now. A percentage of the total price (it varies by property and room) charged to your card at checkout. The deposit is Book Funduq's service fee for facilitating the booking and is fully deducted from your total price — it is never an extra charge on top.
• Balance — paid at the property. The remainder of the total price, paid by you directly to the property in cash (USD), normally at check-in or check-out, per the property's instructions.

Book Funduq charges guests no separate booking or card fees. City or tourist taxes, and any extra services you buy on site, are payable to the property where indicated in the listing.

2. How your card payment is processed

Card payments are processed by our payment service provider, a licensed payment institution operating PCI-DSS-compliant infrastructure. Your card details are entered directly into the provider's secure payment component and are transmitted only to that provider: they never reach and are never stored on Book Funduq's servers. Where your bank requires it, payments are additionally authenticated with 3-D Secure (a verification step from your bank, such as an SMS code or app approval).

The deposit is charged when you complete checkout. Your booking is confirmed instantly on successful payment, or — for request-based properties — submitted to the property for confirmation, normally within 24 hours; if the request is declined or expires, the deposit is refunded automatically and in full.

3. Currency and displayed conversions

All charges are made in USD. Prices displayed in other currencies (such as TRY, EUR, SAR, AED or SYP) are indicative conversions computed with regularly updated exchange rates, provided to help you compare — the exact amount charged to your card and the exact cash balance are always the USD figures shown at checkout. If your card account is not denominated in USD, your card issuer converts the charge at its own rate and may apply its own foreign-transaction fee; those terms are between you and your issuer.

4. The balance at the property

The balance shown on your confirmation is payable in cash, in US dollars, directly to the property. Book Funduq does not collect, hold or process the balance. Please bring the exact balance amount stated on your confirmation; the property will confirm receipt. If a property requests any payment beyond the total price shown on your confirmation (other than taxes or extras disclosed in the listing), refuse and contact us immediately at info@bookfunduq.com.

5. Refunds

Whether a cancellation qualifies for a refund is governed by the property's cancellation policy shown on your booking and by our Cancellation & Refund Policy. Every eligible refund is issued automatically, in full, in USD, to the original payment method via our payment service provider, and typically reaches your statement within 5–10 business days depending on your bank. We cannot redirect refunds to a different card or account, and the balance — never having been charged — requires no refund.

6. Failed or incomplete payments

While you pay, your room is held for a short time (15 minutes for instantly confirmed properties). If payment fails or is abandoned, no booking is created and nothing is charged; if an authorisation was placed and no booking resulted, it is released or refunded automatically. You can simply try again — with the same or a different card. If you see a charge without a confirmation email, contact us with the date and amount and we will locate or release it.

7. Receipts and confirmation

Your confirmation email itemises the total price, the deposit paid online, and the balance due at the property, and serves as your receipt for the online payment. The charge appears on your card statement under a descriptor referencing our payment provider or Book Funduq. For stay invoices relating to the balance, ask the property at check-out.

8. Disputes and chargebacks

If you believe a charge is wrong, contact us first at info@bookfunduq.com — genuine errors are refunded quickly, usually much faster than a card dispute. You always retain the right to dispute a charge with your card issuer. Chargebacks raised for services that were provided as described, or for deposits forfeited under a clearly disclosed cancellation policy, will be contested with the booking evidence (booking record, disclosed policy, communications).

9. Fraud prevention

To protect guests and properties, payments are screened for fraud by our payment provider, and we may cancel bookings made with unauthorised payment instruments or in breach of our Terms of Service. Amounts captured on bookings cancelled by us for suspected fraud are refunded to the cardholder except where the payment itself was fraudulent.

10. Questions about payments

For any payment question — a charge you don't recognise, a missing refund, a payment that won't go through — contact info@bookfunduq.com with your confirmation code (if you have one), the date and the amount. We aim to reply within 24 hours.