Payment Terms

1. What you pay, and when

Every booking on Book Funduq has one transparent total price in US dollars (USD). How that total is collected depends on the property: each property uses one of two collection models, and the model that applies to your booking is stated at checkout before you commit.

• Online deposit. A percentage of the total price (it varies by property and room) is charged to your card at checkout as the booking deposit. The deposit is Book Funduq's service fee for facilitating the booking and is fully deducted from your total price — it is never an extra charge on top. The remaining balance is paid by you directly to the property in cash (USD), normally at check-in or check-out, per the property's instructions.
• Payment at the property. No online payment is taken at checkout and no card details are requested. The entire total price is paid by you directly to the property in cash (USD), per the property's instructions. Book Funduq is paid separately by the property and charges you nothing.

Book Funduq charges guests no separate booking or card fees. City or tourist taxes, and any extra services you buy on site, are payable to the property where indicated in the listing.

2. How your card payment is processed

This section applies to bookings made under the online-deposit model. Under the payment-at-the-property model no card payment is taken: you complete the booking by confirming your guest details and accepting the applicable terms, and no card data is collected at any point.

Card payments are processed by our payment service provider, a licensed payment institution operating PCI-DSS-compliant infrastructure. Your card details are entered directly into the provider's secure payment component and are transmitted only to that provider: they never reach and are never stored on Book Funduq's servers. Where your bank requires it, payments are additionally authenticated with 3-D Secure (a verification step from your bank, such as an SMS code or app approval).

The deposit is charged when you complete checkout. Your booking is confirmed instantly on successful payment, or — for request-based properties — submitted to the property for confirmation, normally within 24 hours; if the request is declined or expires, the deposit is refunded automatically and in full. Under the payment-at-the-property model the same confirmation logic applies, but since nothing was charged, a declined or expired request requires no refund.

3. Currency and displayed conversions

All charges are made in USD, and all amounts payable at the property are also expressed in USD. Prices displayed in other currencies (such as TRY, EUR, SAR, AED or SYP) are indicative conversions computed with regularly updated exchange rates, provided to help you compare — the exact amount charged to your card, if any, and the exact amount payable in cash at the property are always the USD figures shown at checkout. If your card account is not denominated in USD, your card issuer converts the charge at its own rate and may apply its own foreign-transaction fee; those terms are between you and your issuer.

4. What you pay at the property

The amount shown on your confirmation as payable at the property — the balance under the online-deposit model, or the entire total price under the payment-at-the-property model — is payable in cash, in US dollars, directly to the property. Book Funduq does not collect, hold or process that amount. Please bring the exact amount stated on your confirmation; the property will confirm receipt. If a property requests any payment beyond the total price shown on your confirmation (other than taxes or extras disclosed in the listing), refuse and contact us immediately at info@bookfunduq.com.

5. Refunds

Refunds arise only where an online payment was actually taken. Whether a cancellation qualifies for a refund is governed by the property's cancellation policy shown on your booking and by our Cancellation & Refund Policy. Every eligible refund is issued automatically, in full, in USD, to the original payment method via our payment service provider, and typically reaches your statement within 5–10 business days depending on your bank. We cannot redirect refunds to a different card or account, and any amount payable at the property — never having been charged — requires no refund.

Under the payment-at-the-property model no money has changed hands before your stay, so no refund can ever be due: you may cancel free of charge at any time and nothing is charged to you for doing so.

6. Failed or incomplete payments

This section concerns online payments only. While you pay, your room is held for a short time (15 minutes for instantly confirmed properties). If payment fails or is abandoned, no booking is created and nothing is charged; if an authorisation was placed and no booking resulted, it is released or refunded automatically. You can simply try again — with the same or a different card. If you see a charge without a confirmation email, contact us with the date and amount and we will locate or release it.

7. Receipts and confirmation

Your confirmation email itemises the total price, the deposit paid online (if any) and the amount due at the property. Where an online payment was taken, it serves as your receipt for that payment, and the charge appears on your card statement under a descriptor referencing our payment provider or Book Funduq. Under the payment-at-the-property model the confirmation shows a single amount payable at the property and no online charge, and there is no card statement entry. For stay invoices relating to amounts paid on site, ask the property at check-out.

8. Disputes and chargebacks

If you believe a charge is wrong, contact us first at info@bookfunduq.com — genuine errors are refunded quickly, usually much faster than a card dispute. You always retain the right to dispute a charge with your card issuer. Chargebacks raised for services that were provided as described, or for deposits forfeited under a clearly disclosed cancellation policy, will be contested with the booking evidence (booking record, disclosed policy, communications).

9. Fraud prevention

To protect guests and properties, payments are screened for fraud by our payment provider, and we may cancel bookings made with unauthorised payment instruments or in breach of our Terms of Service. Amounts captured on bookings cancelled by us for suspected fraud are refunded to the cardholder except where the payment itself was fraudulent.

10. Questions about payments

For any payment question — a charge you don't recognise, a missing refund, a payment that won't go through — contact info@bookfunduq.com with your confirmation code (if you have one), the date and the amount. We aim to reply within 24 hours.